Q. What qualifications do the VangleAssist agents have?
A. All of our agents are put through a rigorous training program to hone their already masterful Internet know-how.
Q. What is VangleAssist?
A. VangleAssist is a revolutionary new concept in offering the full capabilities of the Internet over the phone by way of an expert information gatherer.
Q. How does the text messaging work?
A. After any query's answer is found, the customer is given the choice of whether they want the information text messaged to their phone for future retrieval. At the customer's request, VangleAssist will send you the information immediately.
Q. Can I retrieve the answers to my queries later if I wanted?
A. All questions will be kept in a history file compiled for each individual client. Upon logging in to the VangleAssist website, you can search your complete database history and search all questions and answers by keywords, and dates. Only questions that you specify to our agents you want kept as part of your permanent record will be kept for you. All answers can be emailed to you along with the links for sites where the answer(s) were found.
Q. Will you accept text messaged questions to be sent to you from my phone?
A. VangleAssist offers both inbound and outbound text messaging solutions for its customers' needs. If it's inconvenient for you to make a phone call to VangleAssist, simply text message your question to (406) 777-1411, One of our agents will receive the message, log onto your account, retrieve your answer and promptly send you a response.
Q. If I call for a phone number, can you transfer me to it?
A. VangleAssist uses the latest in teleconferencing technology to ensure proper routing of your call. Not only do we route you to your destination at no additional charge, we will also text message your cell phone the phone number for future retrieval so you don't have to call us back if you want to call the number again.
Q. How do I identify myself when I call?
A. VangleAssist's integrated call recognition system will identify you from the phone you make the incoming call from. If it is from one of the phone numbers you designated upon registration, the system will recognize you and the agent will address you by name. The only thing you need to tell us is what you want us to look up for you. If you do not call from a recognized number or from a number which does not pass on caller ID information, you will be asked to enter your account and PIN number to identify yourself.
Q. What are the limitations to my questions?
A. Your VangleAssist query is limited only by your imagination. However, we do ask that all questions be kept within reason.
Q. Can I give my account to friends and family?
A. The minutes that you purchase are yours to use as you see fit. Keep in mind that anyone with your account number and PIN number can access your account. Please make wise decisions in giving others your personal information. VangleAssist cannot be responsible for monitoring people who have access to your account. If you see an unusual amounts of usage on your account, please log on to our website and change your PIN.
Q. How does VangleAssist Purchase items on my behalf?
A. Upon registration you will be asked if you would like VangleAssist to act as your very own personal shopper. When you want something off the Internet, whether it is a book, a pair of shoes, or a new iPod, a VangleAssist agent will get your authorization via your VangleAssist PIN to make an online purchase. VangleAssist does not make any money from any transactions made by us other than the time spent making the transaction. All calls are digitally recorded to assure that all purchases are properly authorized. VangleAssist cannot warrant any product it purchases on your behalf.
Q. Is my credit card number secure?
A. All of VangleAssist's transactions are processed on our SSL secured dedicated server. The credit card numbers are stored in a remote secure location only accessible by the PIN number you provide.
Q. How can I check my billing status?
A. VangleAssist uses a paperless billing system. If you ever need to see how your account is charged, you can see a detailed billing history on your online account.
Q. How does VangleAssist get its information?
A. VangleAssist's team of expert web browsers has compiled a vast resource of web sites that offer the very best information. Our resources continually grow as our customers' questions require us to elaborate our search criteria. Although most of our information is acquired over free public domain websites, VangleAssist subscribes to a plethora of subscription-based services that allow us to quickly provide unbiased information.
Q. Are your searches biased to particular websites?
A. Rest assured that all the websites that we use are because they offer the very best in information. The sites used have been hand-picked since, after extensive research, we found them to be the easiest to use with the most correct results. Many of them will be sites that you often visit. If you have a web site for us to look at, feel free to send our R&D team a link. If you have a site preference, we highly encourage customer guidance of the search to assure your complete satisfaction.
Q. Why can't I just use my cell phone web browser to get the information for free?
A. If you are asking this question, you have undoubtedly not done any sort of real search on a web-enabled cell phone. The drawbacks are endless. If you add up the slow download times, confusing browsing techniques, seeing an eighth of a page at a time, getting blurred vision from squinting, wasting battery usage, the health hazards associated with using a handheld device, not to mention the safety hazards associated with performing an online cell phone/PDA search while driving, it does not make any sense to use the service to save $.41 per minute.
Q. Do I have to be on the phone and wait for my answer?
A. No. You can call our agents and give your list of queries. Our agents will take your request and continue to look up the information while you continue about your day. The agent will provide your information in the manner specified by you. Keep in mind that as long as the agent is performing your search, your account will be charged even though you are not on the phone. If ever you question the length of time an agent took to perform your search, please let someone know in Customer Care. We keep a detailed log of every search and will find out the reason for your concern.
Q. Can you do background checks, find licence plates, and do other public records searches for all U.S. states?
A. Because different states have different laws, what is publicly available in Texas (criminal background, sex offender, voter registration, driver's license, license plate, professional license, and property tax records) may not be available in California (California doesn't have voter registration, driver's license, license plate, and property tax records available).
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